Studio Policy

 

We are committed to providing a safe, inclusive, and inspiring environment for all our clients. Please read through our studio policy below to ensure a positive experience for everyone.

By attending classes at Ouen Pilates, you acknowledge that you have read, understood, and agreed to this liability policy.

Cancellations:

Cancellations must be received within the time frames specified below to be eligible for a refund:

  • Group classes have a 36-hour cancellation policy (since March 2021. Classes can be cancelled through the booking system

  • Pre-paid blocks of group classes (i.e men’s or Pre/ Post natal) are charged in full upon booking. To receive a refund, cancellations must be made at least 2 weeks before the course start date. Refunds for individual classes within the block cannot be issued.

  • Private training have a 24-hour cancellation policy. Private training sessions can be cancelle by contacting your booked instructor directly or emailing instructors@ouenpilates.com. 

Bookings:

  • All group classes must be booked online by clients in advance of the class

  • We kindly ask that clients take responsibility for managing their own group class bookings, including making, amending, or canceling as needed. Our instructor team is here to support you during your session, however we cannot be held responsible for changes to client bookings

  • Bookings for private sessions are managed between the Instructor and client directly

  • Class passes are available in 5 to 10

Class Participation

  • Wearing clean socks (grip or normal) is a requirement to participate in classes. We have group socks available to purchase at the Studio

  • A minimum of 2 participants is needed for group classes to proceed. If there are fewer than 2 participants, the Instructor will let you know, the class will be cancelled, and refunds will be issued via the original payment method

  • The studio is closed on bank holidays

  • Please note that all classes are subject to instructor change

  • We maintain a phone-free studio environment

  • For safety, please listen carefully to all instructions provided by your instructor

  • If you are feeling unwell, please refrain from attending the studio

  • We kindly ask that clients wipe down all equipment after use with the disinfectant wipes provided

  • Please arrive 5 minutes before class begins, waiting for the previous class or client to exit before entering the studio

  • Clients are responsible for providing accurate and complete information regarding your health and fitness level when booking. It is recommended that you consult with a healthcare professional before beginning any new exercise program, especially if you have any pre-existing health conditions or injuries.

  • We offer a variety of class levels based on complexity and challenge. It is the client's responsibility to ensure that the class they book is suitable for their fitness level, injuries/ conditions and experience. If the instructor believes that the level selected is not appropriate, they will recommend a different class level to better suit your needs.

Liability

Participation in Pilates classes involves physical activity, which may involve inherent risks, including but not limited to, muscle strains, injuries, or accidents. By attending our classes, you acknowledge that you understand these risks and voluntarily assume them.

Our instructors are trained to provide guidance and modifications in respect of Pilates only. It is the responsibility of the client to communicate any limitations or concerns you may have.

No liability is accepted by Ouen Pilates or any Instructor teaching at Ouen Pilates, for any injury, damage and/or loss that might arise in connection with your participation in a session:

  • If you participate against a medical practitioner's guidance, or withhold/provide erroneous/incomplete information in relation to your health and/or ability to exercise;

  • If you fail to comply with the instruction given during the session, in particular, but without limitation, in relation to safety and/or technique; and/or

  • If any injury, damage and/or loss is caused by another class participant

Thank you so much for your support in keeping everyone in our Pilates community safe!